Operations & Systems Lead | MindSession<\/title>\n <style>\n :root {\n --teal: #05545c;\n --cream: #fdfaf0;\n --sand: #dbc096;\n --terracotta: #884c42;\n --text: #1f2933;\n --muted: #5b6770;\n --border: #e8dfcf;\n --white: #ffffff;\n }\n\n * {\n box-sizing: border-box;\n }\n\n body {\n margin: 0;\n font-family: Arial, Helvetica, sans-serif;\n color: var(--text);\n background: var(--cream);\n line-height: 1.6;\n }\n\n .page {\n max-width: 1100px;\n margin: 0 auto;\n padding: 48px 20px 80px;\n }\n\n .hero {\n background: var(--white);\n border: 1px solid var(--border);\n border-radius: 18px;\n padding: 36px 32px;\n margin-bottom: 28px;\n }\n\n .eyebrow {\n color: var(--terracotta);\n font-size: 13px;\n font-weight: 700;\n letter-spacing: 0.08em;\n text-transform: uppercase;\n margin-bottom: 10px;\n }\n\n h1 {\n margin: 0 0 10px;\n font-size: 40px;\n line-height: 1.1;\n color: var(--teal);\n }\n\n .intro {\n font-size: 18px;\n color: var(--muted);\n margin: 0;\n }\n\n .lang-toggle {\n display: flex;\n flex-wrap: wrap;\n gap: 10px;\n margin: 20px 0 32px;\n }\n\n .lang-toggle a {\n text-decoration: none;\n padding: 10px 14px;\n border-radius: 999px;\n border: 1px solid var(--teal);\n color: var(--teal);\n font-weight: 700;\n font-size: 14px;\n }\n\n .lang-toggle a:hover {\n background: var(--teal);\n color: var(--white);\n }\n\n .section {\n background: var(--white);\n border: 1px solid var(--border);\n border-radius: 18px;\n padding: 32px;\n margin-bottom: 28px;\n }\n\n .section h2 {\n margin: 0 0 18px;\n font-size: 28px;\n color: var(--teal);\n }\n\n .section h3 {\n margin: 26px 0 10px;\n font-size: 20px;\n color: var(--terracotta);\n }\n\n .meta-grid,\n .two-col {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px 28px;\n }\n\n .meta-item {\n padding: 14px 16px;\n background: #fffdf8;\n border: 1px solid var(--border);\n border-radius: 14px;\n }\n\n .meta-label {\n display: block;\n font-size: 12px;\n text-transform: uppercase;\n letter-spacing: 0.06em;\n color: var(--muted);\n margin-bottom: 6px;\n font-weight: 700;\n }\n\n ul {\n margin: 0;\n padding-left: 20px;\n }\n\n li + li {\n margin-top: 8px;\n }\n\n .apply-box {\n background: #fff8f2;\n border: 1px solid var(--sand);\n border-radius: 16px;\n padding: 22px;\n margin-top: 20px;\n }\n\n .apply-box p {\n margin: 0 0 12px;\n }\n\n .email {\n color: var(--teal);\n font-weight: 700;\n text-decoration: none;\n }\n\n .language-block {\n scroll-margin-top: 24px;\n }\n\n @media (max-width: 800px) {\n .meta-grid,\n .two-col {\n grid-template-columns: 1fr;\n }\n\n .hero,\n .section {\n padding: 24px 20px;\n }\n\n h1 {\n font-size: 32px;\n }\n }\n <\/style>\n<\/head>\n<body>\n <div class=\"page\">\n <section class=\"hero\">\n <div class=\"eyebrow\">Career Opportunity<\/div>\n <h1>Operations & Systems Lead<\/h1>\n <p class=\"intro\">Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology.<\/p>\n <div class=\"lang-toggle\">\n <a href=\"#fr\">Fran\u00e7ais<\/a>\n <a href=\"#en\">English<\/a>\n <\/div>\n <\/section>\n\n <section id=\"fr\" class=\"section language-block\">\n <h2>Version fran\u00e7aise<\/h2>\n\n <div class=\"meta-grid\">\n <div class=\"meta-item\"><span class=\"meta-label\">Lieu<\/span>Montr\u00e9al, Qu\u00e9bec (mode hybride possible)<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Poste<\/span>Temps plein<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Langues<\/span>Bilingue fran\u00e7ais \/ anglais requis<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Sup\u00e9rieur imm\u00e9diat<\/span>Fondatrice \/ Directrice<\/div>\n <\/div>\n\n <h3>\u00c0 propos de MindSession<\/h3>\n <p>MindSession est une clinique de psychologie interculturelle bas\u00e9e \u00e0 Montr\u00e9al. Notre mission est d\u2019offrir des services psychologiques culturellement comp\u00e9tents tout en contribuant \u00e0 l\u2019avancement des pratiques et des connaissances en psychologie interculturelle. Dans un contexte de croissance, nous recherchons une personne capable de structurer et d\u2019optimiser nos op\u00e9rations.<\/p>\n\n <h3>Responsabilit\u00e9s principales<\/h3>\n <p>Assurer le bon fonctionnement de l\u2019organisation et l\u2019avancement des priorit\u00e9s.<\/p>\n\n <div class=\"two-col\">\n <div>\n <h3>Gestion des op\u00e9rations<\/h3>\n <ul>\n <li>superviser la performance op\u00e9rationnelle quotidienne<\/li>\n <li>suivre les indicateurs cl\u00e9s et les tableaux de bord<\/li>\n <li>assurer l\u2019avancement des priorit\u00e9s hebdomadaires<\/li>\n <li>coordonner les flux de travail interfonctionnels<\/li>\n <li>g\u00e9rer les aspects RH et administratifs<\/li>\n <li>piloter des projets op\u00e9rationnels<\/li>\n <\/ul>\n\n <h3>Syst\u00e8mes et processus<\/h3>\n <ul>\n <li>concevoir et maintenir les syst\u00e8mes op\u00e9rationnels<\/li>\n <li>structurer et maintenir la biblioth\u00e8que de SOP<\/li>\n <li>am\u00e9liorer les processus internes<\/li>\n <li>standardiser les proc\u00e9dures op\u00e9rationnelles<\/li>\n <\/ul>\n\n <h3>Mise en \u0153uvre d\u2019EOS<\/h3>\n <ul>\n <li>maintenir les scorecards<\/li>\n <li>suivre les rocks et les to-dos<\/li>\n <li>pr\u00e9parer les r\u00e9unions L10<\/li>\n <li>assurer l\u2019ex\u00e9cution des d\u00e9cisions<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Recrutement<\/h3>\n <ul>\n <li>g\u00e9rer le pipeline de candidats<\/li>\n <li>coordonner les entrevues<\/li>\n <li>g\u00e9rer le processus d\u2019int\u00e9gration<\/li>\n <\/ul>\n\n <h3>Marketing et fournisseurs<\/h3>\n <ul>\n <li>coordonner les sp\u00e9cialistes externes (SEO, publicit\u00e9, design)<\/li>\n <li>suivre les livrables et \u00e9ch\u00e9anciers<\/li>\n <li>assurer la mise en \u0153uvre des initiatives marketing<\/li>\n <\/ul>\n\n <h3>Op\u00e9rations du podcast<\/h3>\n <ul>\n <li>g\u00e9rer le flux de production<\/li>\n <li>coordonner le calendrier de publication<\/li>\n <li>superviser la r\u00e9utilisation du contenu<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <h3>Profil recherch\u00e9<\/h3>\n <div class=\"two-col\">\n <div>\n <h3>Exp\u00e9riences pertinentes<\/h3>\n <ul>\n <li>gestion des op\u00e9rations en services professionnels<\/li>\n <li>gestion de programme (sant\u00e9 ou consultation)<\/li>\n <li>op\u00e9rations en startup<\/li>\n <li>consultation en gestion<\/li>\n <li>r\u00f4le de COO ou direction des op\u00e9rations<\/li>\n <\/ul>\n\n <h3>Comp\u00e9tences cl\u00e9s<\/h3>\n <ul>\n <li>pens\u00e9e organisationnelle et syst\u00e9mique<\/li>\n <li>gestion de projet<\/li>\n <li>capacit\u00e9 \u00e0 structurer et optimiser<\/li>\n <li>autonomie d\u2019ex\u00e9cution<\/li>\n <li>gestion de fournisseurs externes<\/li>\n <li>pens\u00e9e analytique<\/li>\n <li>esprit tr\u00e8s structur\u00e9<\/li>\n <li>fort sens des responsabilit\u00e9s<\/li>\n <li>calme dans la r\u00e9solution de probl\u00e8mes<\/li>\n <li>capacit\u00e9 \u00e0 structurer l\u2019ambigu\u00eft\u00e9<\/li>\n <li>aisance \u00e0 travailler avec une fondatrice<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Atouts<\/h3>\n <ul>\n <li>connaissance d\u2019EOS<\/li>\n <li>exp\u00e9rience en sant\u00e9<\/li>\n <li>am\u00e9lioration de processus<\/li>\n <li>mise \u00e0 l\u2019\u00e9chelle des op\u00e9rations<\/li>\n <li>environnement de services professionnels<\/li>\n <\/ul>\n\n <h3>Formation<\/h3>\n <ul>\n <li>administration des affaires<\/li>\n <li>gestion des op\u00e9rations<\/li>\n <li>g\u00e9nie industriel<\/li>\n <li>gestion de projet<\/li>\n <li>consultation<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"apply-box\">\n <h3>Comment postuler<\/h3>\n <p>Seules les candidatures envoy\u00e9es par courriel seront consid\u00e9r\u00e9es.<\/p>\n <p>Envoyez votre CV \u00e9crit et votre vid\u00e9o CV \u00e0 <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a><\/p>\n <p><strong>Objet :<\/strong> Operations & Systems Lead Application<\/p>\n <p>Incluez tout portfolio pertinent si applicable.<\/p>\n\n <h3>Instructions pour la vid\u00e9o CV<\/h3>\n <p>Enregistrez une vid\u00e9o de 3 minutes maximum r\u00e9pondant aux 5 questions suivantes. Alternez vos r\u00e9ponses entre le fran\u00e7ais et l\u2019anglais.<\/p>\n <ul>\n <li>Pourquoi ce poste vous int\u00e9resse-t-il ?<\/li>\n <li>Que savez-vous de notre entreprise ?<\/li>\n <li>Quel est votre environnement de travail id\u00e9al ?<\/li>\n <li>Quelles sont vos forces ?<\/li>\n <li>O\u00f9 vous voyez-vous dans 5 ans ?<\/li>\n <\/ul>\n <p style=\"margin-top:12px;\">T\u00e9l\u00e9versez la vid\u00e9o sur Google Drive (lien priv\u00e9 ou non r\u00e9pertori\u00e9) et envoyez le lien avec votre CV \u00e0 <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a>.<\/p>\n <\/div>\n <\/section>\n\n <section id=\"en\" class=\"section language-block\">\n <h2>English Version<\/h2>\n\n <div class=\"meta-grid\">\n <div class=\"meta-item\"><span class=\"meta-label\">Location<\/span>Montreal, Quebec (hybrid possible)<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Position<\/span>Full-time<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Languages<\/span>Bilingual English \/ French required<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Reports to<\/span>Founder \/ Director<\/div>\n <\/div>\n\n <h3>About MindSession<\/h3>\n <p>MindSession is an intercultural psychology clinic based in Montreal. Our mission is to provide culturally competent psychological services while contributing to the advancement of intercultural psychology practice and knowledge. As the clinic grows, we are seeking someone who can help structure and optimize our operations.<\/p>\n\n <h3>Core Responsibilities<\/h3>\n <p>Ensuring that the organization operates efficiently and that priorities move forward.<\/p>\n\n <div class=\"two-col\">\n <div>\n <h3>Operations management<\/h3>\n <ul>\n <li>oversee day-to-day operational performance<\/li>\n <li>monitor key metrics and scorecards<\/li>\n <li>ensure progress on weekly priorities<\/li>\n <li>coordinate cross-functional workflows<\/li>\n <li>manage HR and administrative operations<\/li>\n <li>lead operational projects<\/li>\n <\/ul>\n\n <h3>Systems and process design<\/h3>\n <ul>\n <li>design and maintain operational systems<\/li>\n <li>streamline and maintain the SOP library<\/li>\n <li>implement process improvements<\/li>\n <li>standardize operational procedures<\/li>\n <\/ul>\n\n <h3>EOS implementation<\/h3>\n <ul>\n <li>maintain scorecards<\/li>\n <li>track rocks and to-dos<\/li>\n <li>prepare L10 meeting materials<\/li>\n <li>ensure meeting decisions are executed<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Recruitment operations<\/h3>\n <ul>\n <li>manage candidate pipeline<\/li>\n <li>coordinate interviews<\/li>\n <li>manage onboarding process<\/li>\n <\/ul>\n\n <h3>Marketing and vendor coordination<\/h3>\n <ul>\n <li>coordinate external specialists (SEO, ads, design)<\/li>\n <li>track deliverables and timelines<\/li>\n <li>ensure marketing initiatives are implemented<\/li>\n <\/ul>\n\n <h3>Podcast operations<\/h3>\n <ul>\n <li>manage production workflow<\/li>\n <li>coordinate publishing schedule<\/li>\n <li>oversee content repurposing<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <h3>Candidate Profile<\/h3>\n <div class=\"two-col\">\n <div>\n <h3>Relevant backgrounds<\/h3>\n <ul>\n <li>operations management in professional services firms<\/li>\n <li>program management in healthcare or consulting<\/li>\n <li>startup operations roles<\/li>\n <li>management consulting<\/li>\n <li>COO or operations leadership in small organizations<\/li>\n <\/ul>\n\n <h3>Key competencies<\/h3>\n <ul>\n <li>strong organizational design thinking<\/li>\n <li>project management<\/li>\n <li>systems mindset<\/li>\n <li>ability to execute independently<\/li>\n <li>comfort managing external vendors<\/li>\n <li>analytical thinking<\/li>\n <li>highly structured thinking<\/li>\n <li>strong ownership mentality<\/li>\n <li>calm problem-solving ability<\/li>\n <li>ability to bring structure to ambiguity<\/li>\n <li>comfort working directly with a founder<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Preferred experience<\/h3>\n <ul>\n <li>familiarity with EOS (asset)<\/li>\n <li>healthcare industry experience (asset)<\/li>\n <li>process improvement experience<\/li>\n <li>operations scaling experience<\/li>\n <li>professional services environment<\/li>\n <\/ul>\n\n <h3>Education<\/h3>\n <ul>\n <li>business administration<\/li>\n <li>operations management<\/li>\n <li>industrial engineering<\/li>\n <li>project management<\/li>\n <li>consulting<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"apply-box\">\n <h3>How to Apply<\/h3>\n <p>Only email applications will be considered.<\/p>\n <p>Send your written CV and video CV to <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a><\/p>\n <p><strong>Subject line:<\/strong> Operations & Systems Lead Application<\/p>\n <p>Include any portfolio items demonstrating relevant work if applicable.<\/p>\n\n <h3>Video CV Instructions<\/h3>\n <p>Please record a maximum three-minute video answering the following five questions. Alternate your responses between English and French.<\/p>\n <ul>\n <li>Why are you interested in this position?<\/li>\n <li>What do you know about our company?<\/li>\n <li>What is your ideal work environment?<\/li>\n <li>What are your strengths?<\/li>\n <li>Where do you see yourself in five years?<\/li>\n <\/ul>\n <p style=\"margin-top:12px;\">Upload your video to Google Drive as a private or unlisted link, and send the link together with your written CV to <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a>.<\/p>\n <\/div>\n <\/section>\n <\/div>\n<\/body>\n<\/html>\n\n\n\n\n<p data-block-type=\"core\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Operations & Systems Lead | MindSession Career Opportunity Operations & Systems Lead Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology. Fran\u00e7ais English Version fran\u00e7aise LieuMontr\u00e9al, Qu\u00e9bec (mode hybride possible) PosteTemps plein LanguesBilingue fran\u00e7ais \/ anglais requis Sup\u00e9rieur imm\u00e9diatFondatrice \/ Directrice \u00c0 propos de MindSession MindSession est une clinique de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-2800","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\n<title>Job post - Ops and systems lead - Mindsession Intercultural Psychology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mindsession.com\/en\/2800-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Job post - Ops and systems lead - Mindsession Intercultural Psychology\" \/>\n<meta property=\"og:description\" content=\"Operations & Systems Lead | MindSession Career Opportunity Operations & Systems Lead Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology. 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{"id":2800,"date":"2026-04-03T11:24:56","date_gmt":"2026-04-03T11:24:56","guid":{"rendered":"https:\/\/www.mindsession.com\/?page_id=2800"},"modified":"2026-04-03T11:25:53","modified_gmt":"2026-04-03T11:25:53","slug":"2800-2","status":"publish","type":"page","link":"https:\/\/www.mindsession.com\/en\/2800-2\/","title":{"rendered":"Job post – Ops and systems lead"},"content":{"rendered":"\n\n\n\n \n \n Operations & Systems Lead | MindSession<\/title>\n <style>\n :root {\n --teal: #05545c;\n --cream: #fdfaf0;\n --sand: #dbc096;\n --terracotta: #884c42;\n --text: #1f2933;\n --muted: #5b6770;\n --border: #e8dfcf;\n --white: #ffffff;\n }\n\n * {\n box-sizing: border-box;\n }\n\n body {\n margin: 0;\n font-family: Arial, Helvetica, sans-serif;\n color: var(--text);\n background: var(--cream);\n line-height: 1.6;\n }\n\n .page {\n max-width: 1100px;\n margin: 0 auto;\n padding: 48px 20px 80px;\n }\n\n .hero {\n background: var(--white);\n border: 1px solid var(--border);\n border-radius: 18px;\n padding: 36px 32px;\n margin-bottom: 28px;\n }\n\n .eyebrow {\n color: var(--terracotta);\n font-size: 13px;\n font-weight: 700;\n letter-spacing: 0.08em;\n text-transform: uppercase;\n margin-bottom: 10px;\n }\n\n h1 {\n margin: 0 0 10px;\n font-size: 40px;\n line-height: 1.1;\n color: var(--teal);\n }\n\n .intro {\n font-size: 18px;\n color: var(--muted);\n margin: 0;\n }\n\n .lang-toggle {\n display: flex;\n flex-wrap: wrap;\n gap: 10px;\n margin: 20px 0 32px;\n }\n\n .lang-toggle a {\n text-decoration: none;\n padding: 10px 14px;\n border-radius: 999px;\n border: 1px solid var(--teal);\n color: var(--teal);\n font-weight: 700;\n font-size: 14px;\n }\n\n .lang-toggle a:hover {\n background: var(--teal);\n color: var(--white);\n }\n\n .section {\n background: var(--white);\n border: 1px solid var(--border);\n border-radius: 18px;\n padding: 32px;\n margin-bottom: 28px;\n }\n\n .section h2 {\n margin: 0 0 18px;\n font-size: 28px;\n color: var(--teal);\n }\n\n .section h3 {\n margin: 26px 0 10px;\n font-size: 20px;\n color: var(--terracotta);\n }\n\n .meta-grid,\n .two-col {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px 28px;\n }\n\n .meta-item {\n padding: 14px 16px;\n background: #fffdf8;\n border: 1px solid var(--border);\n border-radius: 14px;\n }\n\n .meta-label {\n display: block;\n font-size: 12px;\n text-transform: uppercase;\n letter-spacing: 0.06em;\n color: var(--muted);\n margin-bottom: 6px;\n font-weight: 700;\n }\n\n ul {\n margin: 0;\n padding-left: 20px;\n }\n\n li + li {\n margin-top: 8px;\n }\n\n .apply-box {\n background: #fff8f2;\n border: 1px solid var(--sand);\n border-radius: 16px;\n padding: 22px;\n margin-top: 20px;\n }\n\n .apply-box p {\n margin: 0 0 12px;\n }\n\n .email {\n color: var(--teal);\n font-weight: 700;\n text-decoration: none;\n }\n\n .language-block {\n scroll-margin-top: 24px;\n }\n\n @media (max-width: 800px) {\n .meta-grid,\n .two-col {\n grid-template-columns: 1fr;\n }\n\n .hero,\n .section {\n padding: 24px 20px;\n }\n\n h1 {\n font-size: 32px;\n }\n }\n <\/style>\n<\/head>\n<body>\n <div class=\"page\">\n <section class=\"hero\">\n <div class=\"eyebrow\">Career Opportunity<\/div>\n <h1>Operations & Systems Lead<\/h1>\n <p class=\"intro\">Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology.<\/p>\n <div class=\"lang-toggle\">\n <a href=\"#fr\">Fran\u00e7ais<\/a>\n <a href=\"#en\">English<\/a>\n <\/div>\n <\/section>\n\n <section id=\"fr\" class=\"section language-block\">\n <h2>Version fran\u00e7aise<\/h2>\n\n <div class=\"meta-grid\">\n <div class=\"meta-item\"><span class=\"meta-label\">Lieu<\/span>Montr\u00e9al, Qu\u00e9bec (mode hybride possible)<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Poste<\/span>Temps plein<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Langues<\/span>Bilingue fran\u00e7ais \/ anglais requis<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Sup\u00e9rieur imm\u00e9diat<\/span>Fondatrice \/ Directrice<\/div>\n <\/div>\n\n <h3>\u00c0 propos de MindSession<\/h3>\n <p>MindSession est une clinique de psychologie interculturelle bas\u00e9e \u00e0 Montr\u00e9al. Notre mission est d\u2019offrir des services psychologiques culturellement comp\u00e9tents tout en contribuant \u00e0 l\u2019avancement des pratiques et des connaissances en psychologie interculturelle. Dans un contexte de croissance, nous recherchons une personne capable de structurer et d\u2019optimiser nos op\u00e9rations.<\/p>\n\n <h3>Responsabilit\u00e9s principales<\/h3>\n <p>Assurer le bon fonctionnement de l\u2019organisation et l\u2019avancement des priorit\u00e9s.<\/p>\n\n <div class=\"two-col\">\n <div>\n <h3>Gestion des op\u00e9rations<\/h3>\n <ul>\n <li>superviser la performance op\u00e9rationnelle quotidienne<\/li>\n <li>suivre les indicateurs cl\u00e9s et les tableaux de bord<\/li>\n <li>assurer l\u2019avancement des priorit\u00e9s hebdomadaires<\/li>\n <li>coordonner les flux de travail interfonctionnels<\/li>\n <li>g\u00e9rer les aspects RH et administratifs<\/li>\n <li>piloter des projets op\u00e9rationnels<\/li>\n <\/ul>\n\n <h3>Syst\u00e8mes et processus<\/h3>\n <ul>\n <li>concevoir et maintenir les syst\u00e8mes op\u00e9rationnels<\/li>\n <li>structurer et maintenir la biblioth\u00e8que de SOP<\/li>\n <li>am\u00e9liorer les processus internes<\/li>\n <li>standardiser les proc\u00e9dures op\u00e9rationnelles<\/li>\n <\/ul>\n\n <h3>Mise en \u0153uvre d\u2019EOS<\/h3>\n <ul>\n <li>maintenir les scorecards<\/li>\n <li>suivre les rocks et les to-dos<\/li>\n <li>pr\u00e9parer les r\u00e9unions L10<\/li>\n <li>assurer l\u2019ex\u00e9cution des d\u00e9cisions<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Recrutement<\/h3>\n <ul>\n <li>g\u00e9rer le pipeline de candidats<\/li>\n <li>coordonner les entrevues<\/li>\n <li>g\u00e9rer le processus d\u2019int\u00e9gration<\/li>\n <\/ul>\n\n <h3>Marketing et fournisseurs<\/h3>\n <ul>\n <li>coordonner les sp\u00e9cialistes externes (SEO, publicit\u00e9, design)<\/li>\n <li>suivre les livrables et \u00e9ch\u00e9anciers<\/li>\n <li>assurer la mise en \u0153uvre des initiatives marketing<\/li>\n <\/ul>\n\n <h3>Op\u00e9rations du podcast<\/h3>\n <ul>\n <li>g\u00e9rer le flux de production<\/li>\n <li>coordonner le calendrier de publication<\/li>\n <li>superviser la r\u00e9utilisation du contenu<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <h3>Profil recherch\u00e9<\/h3>\n <div class=\"two-col\">\n <div>\n <h3>Exp\u00e9riences pertinentes<\/h3>\n <ul>\n <li>gestion des op\u00e9rations en services professionnels<\/li>\n <li>gestion de programme (sant\u00e9 ou consultation)<\/li>\n <li>op\u00e9rations en startup<\/li>\n <li>consultation en gestion<\/li>\n <li>r\u00f4le de COO ou direction des op\u00e9rations<\/li>\n <\/ul>\n\n <h3>Comp\u00e9tences cl\u00e9s<\/h3>\n <ul>\n <li>pens\u00e9e organisationnelle et syst\u00e9mique<\/li>\n <li>gestion de projet<\/li>\n <li>capacit\u00e9 \u00e0 structurer et optimiser<\/li>\n <li>autonomie d\u2019ex\u00e9cution<\/li>\n <li>gestion de fournisseurs externes<\/li>\n <li>pens\u00e9e analytique<\/li>\n <li>esprit tr\u00e8s structur\u00e9<\/li>\n <li>fort sens des responsabilit\u00e9s<\/li>\n <li>calme dans la r\u00e9solution de probl\u00e8mes<\/li>\n <li>capacit\u00e9 \u00e0 structurer l\u2019ambigu\u00eft\u00e9<\/li>\n <li>aisance \u00e0 travailler avec une fondatrice<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Atouts<\/h3>\n <ul>\n <li>connaissance d\u2019EOS<\/li>\n <li>exp\u00e9rience en sant\u00e9<\/li>\n <li>am\u00e9lioration de processus<\/li>\n <li>mise \u00e0 l\u2019\u00e9chelle des op\u00e9rations<\/li>\n <li>environnement de services professionnels<\/li>\n <\/ul>\n\n <h3>Formation<\/h3>\n <ul>\n <li>administration des affaires<\/li>\n <li>gestion des op\u00e9rations<\/li>\n <li>g\u00e9nie industriel<\/li>\n <li>gestion de projet<\/li>\n <li>consultation<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"apply-box\">\n <h3>Comment postuler<\/h3>\n <p>Seules les candidatures envoy\u00e9es par courriel seront consid\u00e9r\u00e9es.<\/p>\n <p>Envoyez votre CV \u00e9crit et votre vid\u00e9o CV \u00e0 <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a><\/p>\n <p><strong>Objet :<\/strong> Operations & Systems Lead Application<\/p>\n <p>Incluez tout portfolio pertinent si applicable.<\/p>\n\n <h3>Instructions pour la vid\u00e9o CV<\/h3>\n <p>Enregistrez une vid\u00e9o de 3 minutes maximum r\u00e9pondant aux 5 questions suivantes. Alternez vos r\u00e9ponses entre le fran\u00e7ais et l\u2019anglais.<\/p>\n <ul>\n <li>Pourquoi ce poste vous int\u00e9resse-t-il ?<\/li>\n <li>Que savez-vous de notre entreprise ?<\/li>\n <li>Quel est votre environnement de travail id\u00e9al ?<\/li>\n <li>Quelles sont vos forces ?<\/li>\n <li>O\u00f9 vous voyez-vous dans 5 ans ?<\/li>\n <\/ul>\n <p style=\"margin-top:12px;\">T\u00e9l\u00e9versez la vid\u00e9o sur Google Drive (lien priv\u00e9 ou non r\u00e9pertori\u00e9) et envoyez le lien avec votre CV \u00e0 <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a>.<\/p>\n <\/div>\n <\/section>\n\n <section id=\"en\" class=\"section language-block\">\n <h2>English Version<\/h2>\n\n <div class=\"meta-grid\">\n <div class=\"meta-item\"><span class=\"meta-label\">Location<\/span>Montreal, Quebec (hybrid possible)<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Position<\/span>Full-time<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Languages<\/span>Bilingual English \/ French required<\/div>\n <div class=\"meta-item\"><span class=\"meta-label\">Reports to<\/span>Founder \/ Director<\/div>\n <\/div>\n\n <h3>About MindSession<\/h3>\n <p>MindSession is an intercultural psychology clinic based in Montreal. Our mission is to provide culturally competent psychological services while contributing to the advancement of intercultural psychology practice and knowledge. As the clinic grows, we are seeking someone who can help structure and optimize our operations.<\/p>\n\n <h3>Core Responsibilities<\/h3>\n <p>Ensuring that the organization operates efficiently and that priorities move forward.<\/p>\n\n <div class=\"two-col\">\n <div>\n <h3>Operations management<\/h3>\n <ul>\n <li>oversee day-to-day operational performance<\/li>\n <li>monitor key metrics and scorecards<\/li>\n <li>ensure progress on weekly priorities<\/li>\n <li>coordinate cross-functional workflows<\/li>\n <li>manage HR and administrative operations<\/li>\n <li>lead operational projects<\/li>\n <\/ul>\n\n <h3>Systems and process design<\/h3>\n <ul>\n <li>design and maintain operational systems<\/li>\n <li>streamline and maintain the SOP library<\/li>\n <li>implement process improvements<\/li>\n <li>standardize operational procedures<\/li>\n <\/ul>\n\n <h3>EOS implementation<\/h3>\n <ul>\n <li>maintain scorecards<\/li>\n <li>track rocks and to-dos<\/li>\n <li>prepare L10 meeting materials<\/li>\n <li>ensure meeting decisions are executed<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Recruitment operations<\/h3>\n <ul>\n <li>manage candidate pipeline<\/li>\n <li>coordinate interviews<\/li>\n <li>manage onboarding process<\/li>\n <\/ul>\n\n <h3>Marketing and vendor coordination<\/h3>\n <ul>\n <li>coordinate external specialists (SEO, ads, design)<\/li>\n <li>track deliverables and timelines<\/li>\n <li>ensure marketing initiatives are implemented<\/li>\n <\/ul>\n\n <h3>Podcast operations<\/h3>\n <ul>\n <li>manage production workflow<\/li>\n <li>coordinate publishing schedule<\/li>\n <li>oversee content repurposing<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <h3>Candidate Profile<\/h3>\n <div class=\"two-col\">\n <div>\n <h3>Relevant backgrounds<\/h3>\n <ul>\n <li>operations management in professional services firms<\/li>\n <li>program management in healthcare or consulting<\/li>\n <li>startup operations roles<\/li>\n <li>management consulting<\/li>\n <li>COO or operations leadership in small organizations<\/li>\n <\/ul>\n\n <h3>Key competencies<\/h3>\n <ul>\n <li>strong organizational design thinking<\/li>\n <li>project management<\/li>\n <li>systems mindset<\/li>\n <li>ability to execute independently<\/li>\n <li>comfort managing external vendors<\/li>\n <li>analytical thinking<\/li>\n <li>highly structured thinking<\/li>\n <li>strong ownership mentality<\/li>\n <li>calm problem-solving ability<\/li>\n <li>ability to bring structure to ambiguity<\/li>\n <li>comfort working directly with a founder<\/li>\n <\/ul>\n <\/div>\n\n <div>\n <h3>Preferred experience<\/h3>\n <ul>\n <li>familiarity with EOS (asset)<\/li>\n <li>healthcare industry experience (asset)<\/li>\n <li>process improvement experience<\/li>\n <li>operations scaling experience<\/li>\n <li>professional services environment<\/li>\n <\/ul>\n\n <h3>Education<\/h3>\n <ul>\n <li>business administration<\/li>\n <li>operations management<\/li>\n <li>industrial engineering<\/li>\n <li>project management<\/li>\n <li>consulting<\/li>\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"apply-box\">\n <h3>How to Apply<\/h3>\n <p>Only email applications will be considered.<\/p>\n <p>Send your written CV and video CV to <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a><\/p>\n <p><strong>Subject line:<\/strong> Operations & Systems Lead Application<\/p>\n <p>Include any portfolio items demonstrating relevant work if applicable.<\/p>\n\n <h3>Video CV Instructions<\/h3>\n <p>Please record a maximum three-minute video answering the following five questions. Alternate your responses between English and French.<\/p>\n <ul>\n <li>Why are you interested in this position?<\/li>\n <li>What do you know about our company?<\/li>\n <li>What is your ideal work environment?<\/li>\n <li>What are your strengths?<\/li>\n <li>Where do you see yourself in five years?<\/li>\n <\/ul>\n <p style=\"margin-top:12px;\">Upload your video to Google Drive as a private or unlisted link, and send the link together with your written CV to <a class=\"email\" href=\"mailto:careers@mindsession.com\">careers@mindsession.com<\/a>.<\/p>\n <\/div>\n <\/section>\n <\/div>\n<\/body>\n<\/html>\n\n\n\n\n<p data-block-type=\"core\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Operations & Systems Lead | MindSession Career Opportunity Operations & Systems Lead Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology. Fran\u00e7ais English Version fran\u00e7aise LieuMontr\u00e9al, Qu\u00e9bec (mode hybride possible) PosteTemps plein LanguesBilingue fran\u00e7ais \/ anglais requis Sup\u00e9rieur imm\u00e9diatFondatrice \/ Directrice \u00c0 propos de MindSession MindSession est une clinique de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-2800","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\n<title>Job post - Ops and systems lead - Mindsession Intercultural Psychology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mindsession.com\/en\/2800-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Job post - Ops and systems lead - Mindsession Intercultural Psychology\" \/>\n<meta property=\"og:description\" content=\"Operations & Systems Lead | MindSession Career Opportunity Operations & Systems Lead Bilingual operational leadership role supporting the growth, structure, and execution of MindSession Intercultural Psychology. 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