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FREQUENTLY ASKED
QUESTIONS

What is MindSession?

MindSession is an online psychology practice that helps patients overcome life’s biggest obstacles in a convenient and affordable manner. Our practice is based in Montreal, Canada yet we work with amazing clinicians who serve patients from around the world. We aim first and foremost to improve access to quality mental health services to people with poor access to psychological services, including people living in remote areas or with limited mobility. We serve people globally and in the midst of the COVID-19 pandemic, our initiative took on a new and unexpected purpose of helping provide and maintain psychological treatment despite social distancing. Our doctors are licensed and qualified and they can safely help you recover motivation, perspective, and joy.

Who will be helping me?

At MindSession, we understand working with the right therapist can make the world of a difference. Prior to committing to our services, we will match you to a clinician that best fits your needs, preferences, and area of focus. If at any point throughout the process you feel you would prefer a different clinician, we will help you find someone you will feel comfortable with.

Are MindSession clinicians licensed professionals?

All our MindSession clinicians are fully licensed, experienced, and in good standing. We vet all our clinicians before onboarding to make sure their license is current, that they have no complaints lodged against them and that they have the clinical experience and educational background required to meet our rigorous criteria. We also believe that our clinicians must fit within our organizational culture and share our ethos.

Whats the difference between counseling & psychotherapy?

Although the terms counseling, therapy, and psychotherapy are often used interchangeably, there is a difference between them. Counseling is generally a short-term intervention designed to help a person address a particular problem, such as addiction or work conflicts. The focus is typically on solving a problem or on learning specific techniques for coping with or overcoming specified problem areas. Psychotherapy, on the other hand, is often a long-term intervention that focuses on helping a person identify and break unhealthy patterns of thinking and habitual behaviors that may negatively affect the way that person interacts with their world. Psychotherapy can be a challenging yet rich experience that can improve a persons wellbeing at different levels such as in their relationships, job satisfaction, and personal sense of self. Therapy is an umbrella term that refers to any form of consultation intended to help alleviate suffering, whether it be physical or mental.

 


How do online sessions compare to traditional in-person sessions?

Although there are various benefits to both methods of therapy, we have found that online psychotherapy is far more convenient than traditional therapy. Instead of having to drive to an office for every session, patients can simply log on to our website from the comfort of their own home, at any given time, for any specific issue. Our psychotherapists have very flexible scheduling, making it easier for patients to find a session time that works best for them. Additionally, sessions can be hosted over phone call, text or video chat, depending on the clients preference and capabilities.

How can I reach my psychotherapist?

At MindSession, we offer various methods of communications with our therapist: phone calls, instant messaging, text messaging and video chats. Please keep in mind that not all therapists are adapt to use every method of communications and you will have to check-in with them to agree on best ways of communicating.

How much does MindSession cost?

Session costs range from $65-$210 depending on the type of therapy chosen (group, individual, or couple/family therapy) and on the credentials and seniority of the psychotherapist you will be working with. Since all our clinicians are licensed with their respective boards, session costs are reimbursable from your insurance depending on your coverage.

Are sessions reimbursed by insurance?

Yes, our sessions are covered by insurance. We provide you with a receipt after payment of each session which you must submit to your insurance company for reimbursement. Coverage and benefits for traditional therapy services are different from one insurance to another so make sure to double check with your insurance provider to see if you are eligible to get your services covered.

How is my privacy protected?

All your protected health information and contact information are kept confidential. Your clinician is the only person who has access to your clinician file. Your information is stored away, protected and kept safe in our system.

How do I get started?

Getting started with MindSession can be easily done in only 3 easy steps.
1) Sign Up online, over the phone, or by sending us an e-mail.
2) Complete our brief initial intake questionnaire to find the best suited clinician for your needs.
3) Set up your first appointment and start your journey!

How do I know if therapy is right for me?

If you are not sure if therapy is for you, explore our website to where you can find resources and advice. You will also be able to take a quiz to see if therapy is suited for you.

I am a psychotherapist, and/or psychiatrist can I join the team?

Yes, as long as you are licensed, have a doctorate degree in psychology (or equivalent), and enjoy a flexible schedule. If yes, please reach out to us. We would be happy to meet with you to discuss potential career opportunities!
Head to our FAQ for clinicians to learn more.

I am a doctorate student in psychology, can I join the team?

Yes, as long as you are enrolled in a doctorate program in psychology and have completed your first clinical internship. If yes, you are eligible to apply for supervised clinical work experience with us at MindSession.
Head to our FAQ for clinicians to learn more.

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